To maintain high standards of service, Kaiser Permanente professionals who provide Medical or Health plan information to prospective members have to abide by Kaiser code of ethics which emphasises truthfulness, professionalism, accountability and privacy. Kaiser Permanente ensures that they only partner with organizations who share their values, so that their members get the best service.

To provide insurance coverage for all health care needs, Kaiser health plans provide for  individual health insurance , family insurance with Maternity coverage and plans for Seniors  supporting Medicare. The scope of the plans include physician office visits,hospitalization and prescription drugs and the amount covered differs depending on the insurance premium paid.